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Returns and Complaints

If a shirt has been crafted consistently with the design and nonetheless does not meet your expectations, we regret to inform you that in such case you have no right to withdraw from the contract under Article 38 Section 3 Sub-Section 4 of the Act on Consumer Rights of 30 May 2014. The delivered product is unique in nature and is not a prefabricated item.

If the delivered product is inconsistent with the order paid for by you or has defects, you should notify us thereof via an email sent to reklamacje@kuzma-tailoring.com or by a letter sent to Kuzma Group Sp. z o.o., ul. Królowej Jadwigi 91c/26, 30-209 Kraków, specifying the stated defect or inconsistency, as well as the date of its statement by you.

Once you have received an acknowledgement of receipt of notification of the lodged complaint, you should return the product along with a written description of the defect or a complaint form downloaded from the Store’s website and the proof of the purchase made at the Store, by a registered letter or otherwise, to the following address: Kuzma Group Sp. z o.o., ul. Królowej Jadwigi 91c/26, 30- 209 Kraków, with a note: ‘Reklamacja’ [complaint].

The Client shall be notified of the manner of processing of the complaint within fourteen (14) days of the day following the day of receipt by the Store of the parcel containing the product subject to complaint.

The product subject to complaint shall be sent by you at your expense and risk.

DOWNLOAD the complaint form

Should you have any questions, please feel free to contact us.

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